Dashboard Title: Customer Service Rep Stats
Subtitle: Calls by Rep Group and Branch

Overview: This dashboard provides a comprehensive view of customer service reps performance. It includes metrics such as the number of calls, average waiting time, and average busy hours. It also provides insights on the performance of each rep group and branch.

Insights:
Analyze the number of calls by rep group and branch
See average waiting hours for each rep group and branch
View the average busy hours for each rep group and branch
Identify trends in customer service rep performance

Who Can Benefit:
Customer service managers
Business owners
Customer service reps

Benefits:
Gain insights into customer service rep performance
Identify areas for improvement
Monitor customer service rep performance over time
Make informed decisions about customer service rep staffing needs