Dashboard Title: Operations Dashboard

Subtitle: Analyzing Call Volume, Major Incidents, and Resolver Performance

Overall Summary: This dashboard provides an overview of the operations performance of a company. It includes insights into call volume, major incidents, and resolver performance. It also provides a comparison of the current month’s performance to the prior month’s performance.

What Insights Can Be Gained:
Monitor call volume and average daily calls by region
Track major incidents month-to-month
Analyze the percentage of resolved incidents within SLA by resolver group
Compare the current month’s performance to the prior month’s performance

Who Can Benefit from Using the Dashboard:
Executives looking for an overview of operations performance
Operations managers looking for insights into call volume, major incidents, and resolver performance
Analysts looking for trends in performance

How They Would Benefit:
Executives would be able to quickly gain an understanding of the company’s operations performance
Operations managers would be able to track call volume, major incidents, and resolver performance
Analysts would be able to identify trends in performance and take action to improve operations