Hospital Performance Dashboard

Desciption

NVA Benchmark
65.7%
TITLE: Hospital Dashboard

SUBTITLE: Gain insights into the performance of your hospital

OVERALL SUMMARY: This dashboard provides insights into the performance of your hospital, allowing you to track key metrics such as the number of future appointments booked in advance, the email collection rate, the discounting as a percentage of monthly revenue, the mailings per FTE, the future appointments kept, the client service scorecard, the reminders sent per FTE DVM, the net promoter score, the calls made per visit, the new clients per FTE DVM, the overdue reminder calls per visit, and the pain management.

BULLET POINTS:
Monitor the number of future appointments booked in advance and compare it to the NVA benchmark.
Track the email collection rate and compare it to the NVA benchmark.
Monitor the discounting as a percentage of monthly revenue.
Track the mailings per FTE.
Monitor the future appointments kept.
Track the client service scorecard.
Monitor the reminders sent per FTE DVM.
Track the net promoter score.
Monitor the calls made per visit.
Track the new clients per FTE DVM.
Monitor the overdue reminder calls per visit.
Track the pain management.

SUMMARY: This dashboard is ideal for hospitals and healthcare organizations looking to gain insights into their performance. It provides a comprehensive overview of key metrics, allowing hospitals to track their progress and make informed decisions.

WHO CAN BENEFIT: Hospitals and healthcare organizations can benefit from using this dashboard. It provides a comprehensive overview of key metrics, allowing hospitals to track their progress and make informed decisions.

BENEFITS:
Monitor key metrics such as the number of future appointments booked in advance, the email collection rate, the discounting as a percentage of monthly revenue, the mailings per FTE, the future appointments kept, the client service scorecard, the reminders sent per FTE DVM, the net promoter score, the calls made per visit, the new clients per FTE DVM, the overdue reminder calls per visit, and the pain management.
Compare metrics to the NVA benchmark.
Gain insights into the performance of your hospital.
Make informed decisions.

Data

Hospital 31 days out Kept
> 31 Days Appts
13,083
274
12,499
14,702
CLIENT SERVICE SCORECARD – August 2012
100SAMPLE
40,284
> 31 Days Appts
Kept
8,332
8,351
9,854
26,537
REMINDERS SENT PER FTE DVM
Data from Healthy Pet’s most recent cycles.
NVA Benchmark
251
Percentage
83.9%
63.7%
66.8%
67.0%
65.9%
210
June
July
Transition to Vetstreet affecting reminder volumes.
NET PROMOTER SCORE
Based on a scale of 0% to 100% 100% being the maximum.
100%-Anchmark
85.790
August
84.8%
CALLS MADE PER VISIT
NEW CLIENTS/FTE DVM
OVERDUE REMINDER CALLS PER VISIT
Volume of Monthly Overdue Reminder Calls as a % of visits.
100%
50%-
20-
10-
NVA Benchmark
11.8%
June
17
NEW CLIENTS PER FTE DVM
Number of new clients seen in period.
NVA Benchmark
June
12.5%
July
64.6%
18
-15.2%
65.4%
August
17
July
PAIN MANAGEMENT
% of eligible patiens with a score and whether their Tx was
65.0%-
65.7%-65.0%
August