Help Desk Performance Dashboard

Desciption

Title: Help Desk Performance Dashboard

Subtitle: Last 90 Days

Summary: This dashboard provides a comprehensive overview of help desk performance over the last 90 days. It provides insights into ticket volume, ticket priority, and days to close tickets.

What Insights Can Be Gained:
– Track ticket volume and trends over time
– Identify areas of improvement in ticket resolution
– Monitor ticket priority and identify areas of improvement
– Analyze days to close tickets and identify areas of improvement

Who Can Benefit:
– IT Managers
– Help Desk Staff
– System Administrators

How They Can Benefit:
– Monitor help desk performance and identify areas of improvement
– Track ticket volume and trends over time
– Analyze ticket priority and identify areas of improvement
– Monitor days to close tickets and identify areas of improvement

Data

Help Desk Performance: Last 9… When are tickets opened?
Avg: 647
Weekly Ticket Volume
A
Tickets Filed Against
||
Help Desk Performance: Last 90 Days
Major & Critical Tickets
Systems
8,415
0.3% ▼
3,382
0.9% A
Access/ 2,502
Login
1.0% A
Major
Critical
Ticket Priority
Low
Medium
44
421
0.5% A
121
6.2% ▼
1,428
2.8% A
1,314
7.2% ▼
1,642
3K
2K
1K
OK
Open Tickets
1,731
+89
5.4% A
Days to Close Tickets