Dialer Productivity Dashboard – Gain Insights and Improve Performance

Desciption

Dashboard Title: Dialer Productivity Dashboard

Subtitle: Gain insights into employee performance and productivity

Overall Summary:
This dashboard provides an overview of employee performance and productivity in dialer operations. It tracks key metrics such as dialer wrap-up percentage, lost time percentage, dialer not ready percentage, and dialer unproductive percentage. It also tracks schedule adherence, employee name, and effective source date. This dashboard can be used to gain insights into employee performance and productivity, and to identify areas of improvement.

Key Insights:
Track key metrics such as dialer wrap-up percentage, lost time percentage, dialer not ready percentage, and dialer unproductive percentage.
Monitor schedule adherence, employee name, and effective source date.
Identify areas of improvement and take action to improve employee performance and productivity.

Who Can Benefit:
This dashboard can be used by managers, supervisors, and other stakeholders in dialer operations to gain insights into employee performance and productivity. It can help them identify areas of improvement and take action to improve employee performance and productivity.

Benefits:
Gain insights into employee performance and productivity.
Identify areas of improvement.
Take action to improve employee performance and productivity.

Data

-Dialer Productivity
Date Detail
Weekly
Dialer Wrap-Up %
Current Monthis at None/Target: 12%
28%-
26%-
24%-
22%-
20%-
18%-
16%-
14% –
12%-
8%
7% –
6%-
Schedule Adherence
Lost Time %
Current Month is at None/Target: 4.00%
5%-
4%+
3% –
2%-
Aug 1, 19
1%-
0%-
Oct 1, 19
Dec 1, 19
AMMA
Dialer Not Ready%
Current Month is at None/Target: 2.5%
2.0%-
1.0%-
Employee Name
0.0%
whithe
Aug 1, 19
Effective Source
Date
Name
1/16/2020
Schedule
Dialer
1/17/2020 Schedule
Dialer
1/20/2020 Schedule
Dialer
1/21/2020 Schedule
Dialer
1/22/2020 Schedule
Dialer
1/23/2020 Schedule
Dialer
Oct 1, 19
Dec 1, 19
Dialer Unproductive %
Current Month is at None/Target: 14.5%
28%-
26%-
24%-
22%-
20%-
18%-
16%-
14%-
Aug 1, 19
Oct 1, 19
Schedule
Dialer
Dec 1, 19
SHIFT : 39.27
UBRK2: 6.00
VTO: 2.50
PRTO: 1.98
PBRK1 : 1.50
SCKMLK: 1.08
PBRK3: 1.02
MEET: 0.50
UT: 0.15
Online: 36.87
LUNCH: 6.41
Break: 2.96
Meeting: 1.30