Sales Representative and Calls Performance
Dashboard Title: Call Performance Analysis
Subtitle: Gain insights into your customer service and sales calls
Overall Summary: This dashboard provides a detailed analysis of your customer service and sales calls. It can help you identify trends in call times, the purpose of calls, and the performance of your sales representatives.
What Insights Can Be Gained:
Identify the number of incoming and outgoing calls for each sales representative
Analyze the purpose of each call
Track the performance of each sales representative
Monitor the time of day that calls are made
Who Can Benefit:
Business owners who want to track their customer service and sales calls
Managers who need to monitor their sales representatives
Analysts who need to identify trends in customer service and sales calls
How It Can Benefit Them:
Gain insights into customer service and sales calls
Identify trends in call times and purpose
Monitor the performance of sales representatives
Make informed decisions about customer service and sales calls
Calls F
30
20
10
0
8
Call Performance
Analysis
1(a) Calls and Rep Id
Rep ID
Incoming or.. Rep ID=
Bren
Outgoing
Customer Service
Calls Purpose Analysis Call Time Analysis
Amanda
Kate
Sales Representative and Calls Performance
1816131112
1113149 129 108
29
1717 1920 1823 18 16 15 191417161718131318
Eric San.. Lilly Kate Du.. Sus.. Joe Xa.. An..
1(b) Number of Outgoing Calls
1110
1(c) Calls (incoming and outgoing)
at the Time block starting at 2pm.
Rep ID=
Brent
Eric
Randy
Sandy
Helgá
Lilly
Duke
George
Kate
Todd
Karl
Joe
Josh
Susan
Sharon
Cam
Xander
Amanda
Andy
Alice
Call Time and Sales
Rep Filtering
20
30
Incoming or Outgoi…
Incoming
Outgoing