Dashboard Hospital < 100SAMPLE OFFA BOOKED Performance Dashboard

Desciption

Dashboard Title: Hospital < 100SAMPLE OFFA BOOKED Subtitle: Analyzing Appointments, Email Collection, Discounting, Mailings, Service Scorecard, Promoter Score, and Pain Management Overall Summary: This dashboard provides a comprehensive overview of the performance of Hospital < 100SAMPLE OFFA BOOKED in terms of appointments booked in advance, email collection rate, discounting as a percentage of monthly revenue, mailings per FTE, future appointments kept, client service scorecard, net promoter score, calls made, new clients per FTE DVM, overdue reminders calls made, and pain management. The dashboard provides insights into the performance of the hospital in these areas and allows users to identify areas of improvement. Dashboard Insights: Analyze the number of future appointments booked in advance, email collection rate, discounting as a percentage of monthly revenue, mailings per FTE, future appointments kept, client service scorecard, net promoter score, calls made, new clients per FTE DVM, overdue reminders calls made, and pain management. Identify areas of improvement and areas of strength. Compare performance to the NVA benchmark. Who Can Benefit: This dashboard can be used by hospital administrators, medical staff, and other stakeholders to gain insights into the performance of the hospital and identify areas of improvement. The dashboard can also be used to compare the performance of the hospital to the NVA benchmark and identify areas where the hospital is underperforming. Who Can Use the Dashboard: Hospital administrators Medical staff Other stakeholders Benefits of the Dashboard: Gain insights into the performance of the hospital. Identify areas of improvement. Compare performance to the NVA benchmark. Make informed decisions about the hospital's performance.

Data

Hospital 31 days out Kept
> 31 Days Appts
14,433
13,276
15,794
CLIENT SERVICE SCORECARD – February 2013
100SAMPLE
December
84.2%
> 31 Days Appts
Kept
REMINDERS SENT PER FTE DVM
Data from Healthy Pet’s Most Recent Cycles
NVA Benchmark
325
320
9,834
8,774
10,710
43,503 29,318
January
Percentage
85.3%
68.1%
66.1%
67.8%
67.4%
279
NET PROMOTER SCORE
Based on a Scale of 0% to 100% 100% Being the Maximum
100%-NVA Benchmark
February
86.0%
CALLS MADE%
NEW CLIENTS/FTE DVM
OVERDUE REMINDERS CALLS MADE
Volume of Monthly Overdue Reminder Calls Made
108.8%
109.5%
100%-
50%-
0%
20-
15-
10-
5-
NVA Benchmark
74.8%
0
December
January
NEW CLIENTS PER FTE DVM
Number of New Clients Seen in Period
NVA Benchmark
14
December
14
70%-71.7%
January
PAIN MANAGEMENT
% of Eligible Patiens with a Score and Whether Their Tx was
74.8%
February
73.1%
14
February
-70.0%