Dashboard Title: Customer Service Performance Dashboard

Subtitle: Analyzing Calls Handled By CSRs

Overall Summary: This dashboard provides an overview of customer service performance by analyzing calls handled by CSRs. It includes data on the number of calls handled, the percentage of calls answered, and the percentage of calls abandoned.

Dashboard Insights:
View the total number of calls handled by CSRs for each servicer
Monitor the percentage of calls answered for each servicer
Track the percentage of calls abandoned for each servicer

Who Can Benefit: This dashboard can be used by customer service managers, customer service representatives, and other customer service personnel to monitor customer service performance. It can help them identify areas of improvement, track progress, and ensure that customer service goals are being met.

Benefits:
Easily identify areas of improvement
Track progress over time
Monitor customer service goals
Ensure customer satisfaction