This dashboard provides invaluable insights into customer service performance. It provides a comprehensive overview of incoming and outgoing calls, sales/calls per rep, peak call times, abandoned calls, avg not ready time, and avg total call length. It is useful for customer service managers and supervisors who need to track and analyze customer service performance.

Benefits of Using this Dashboard:
Get an overview of customer service performance
Track incoming and outgoing calls
Monitor sales/calls per rep
Identify peak call times
Monitor abandoned calls
Measure avg not ready time
Measure avg total call length

Who Can Use This Dashboard:
Customer service managers
Customer service supervisors
Business owners
Analysts

Benefits of Using This Dashboard:
Gain insights into customer service performance
Make informed decisions to improve customer service
Monitor customer service performance in real-time
Identify areas of improvement
Reduce customer service costs
Increase customer satisfaction