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Dashboard: Before and After Abandoned/Calls/Lost Call Subject

This dashboard provides an overall summary of customer service performance and how it can be improved. It provides insights into the number of calls, the average hold times and call lengths, the peak call times, the number of calls that are lost, the number of calls that are abandoned, and the percentage of calls by rep.

This dashboard is beneficial for customer service managers, customer service representatives, and customer service supervisors. It provides them with the insights needed to make informed decisions about customer service performance and how to improve it. It also allows them to identify areas of improvement and take corrective action.

This dashboard is also beneficial for business owners and operators. It allows them to gain insights into the customer service performance of their business, identify areas of improvement, and take corrective action. It also allows them to track the performance of customer service representatives and supervisors, and identify areas of improvement.

In summary, this dashboard provides insights into customer service performance and how to improve it. It is beneficial for customer service managers, customer service representatives, customer service supervisors, business owners, and operators. It allows them to identify areas of improvement and take corrective action.