Customer Service Analysis Dashboard – Gaining Insights on Call Center Performance

Desciption

Dashboard Title: Customer Service Analysis

Subtitle: Gaining Insights on Call Center Performance

Overall Summary: This dashboard provides a comprehensive overview of customer service performance metrics, including call center performance, sentiment analysis, response time, and more. With this dashboard, users can gain insights into their customer service performance and make informed decisions about how to improve their customer service operations.

Dashboard Insights:
Analyze customer service performance on a regional and national level
Gain insights into customer sentiment
Identify trends in response time and customer service performance
Monitor customer service performance over time

Who Can Benefit:
Call center managers
Customer service teams
Business owners

Benefits:
Monitor customer service performance in real-time
Identify areas of improvement
Make informed decisions about customer service operations
Improve customer satisfaction and loyalty.

Data

71.22%
Innl
10
12
Customer Service Analysis
Call-Center
Reason
Chatbot
Call Center
Billing Payments Service
Question
Outage
Number of Calls by City
14.42% 14.36%
Washington
Houston
New York City
El Paso
Dallas
Atlanta
Miami
Sacramento
Los Angeles
Kansas City
Chicago
Springfield
437
416
374
Met
341
331
327
327
304
$28
(All)
657
564
Number of Calls by Channel
city
CSAT Score
5.5
24.74%
1,110
75.26%
(AI)
Above SLA
State
32,941
calls
© 2023 Mapbox © OpenStreetMap
20,625
Number of Calls by States
Click each states to filter the dashboard
Total Calls Recieved
% Response Time
Below SLA
(All)
Within SLA
12.65%
4,168
Sentiment
824,222
minutes
Total Calls Duration
Average
Negative
Baltimore.. Chicago/L
Neutral
Positive
Selected Call Center
Overview
25
minutes
Denver/CO Los Angeles..
AVG. Calls Duration
Number of Calls by Sentiment
Number of Calls by Weekday
5,570
-26.57%
11.92%