Branch Performance Dashboard

Desciption

Dashboard

This dashboard provides a comprehensive performance evaluation of a branch’s reps and the calls they handle. It gives insight into the number of calls, the average busy minutes, the average incoming wait time, and the average wait time. It also provides a summary sheet with a filter by call type or branch.

Benefits:
Understand the performance of reps by group.
Identify areas of improvement for reps.
Understand the number of calls, average busy minutes, average incoming wait time, and average wait time.
Filter by call type or branch.

Who Can Benefit:
Business owners
Managers
Sales reps
Customer service reps

Benefits to Business Owners and Managers:
Gain insight into the performance of reps by group.
Identify areas of improvement for reps.
Make informed decisions about staffing and resource allocation.

Benefits to Sales Reps and Customer Service Reps:
Gain insight into their performance and areas for improvement.
Understand how their performance affects the overall performance of the branch.
Make informed decisions about how to improve their performance.

Data

<ime Dashboard D-During Call Wait Dashboard E-Averages per Gr… Dashboard F – Final Summary Sheet 25 Branch Performance Evaluation Reps by Gro.. North afternoon North evening Count of Calls t of Cal.. 300- 200- 100- 0 60- 40- Avg. Busy Minutes North branch has less Avg. Incoming Wait Time activity, and probably Avg. Wait Time accounts for the low wait Avg. Busy Minutes Avg. Incoming Wait Time Avg. Wait Time Product Support Call Purpose times. South branch has a lot of calls, and a lot of top perfomers. North branch should be closed. 5 Value 0 South has high # of complaints, and some low perfomers. Lay off bottom 4 reps and replace with top 5 reps Sales Complaint Support Incoming or Outgoing Incoming Outgoing Count of Calls 400- 200- 0 314 South 10 245 North Filter by call type or branch Rep ID Branch North South Brent Move to South Eric Randy Sandy Helga Lilly Duke George Kate Move to South Move to South 0 10 20 30 Count of Calls Reps by Group North afternoon North evening Noth morning South afternoon South evening South morning 109 53 83 95 134 85